Shipping and Payments FAQ
Payments
What payments do you accept?
We have three payment options: PayPal, debit cards, and credit cards.
Do you have to have a PayPal account to purchase a product?
No. When you make a purchase, you will be sent through to a PayPal screen; however, if you don't have a PayPal account, you can select the option under the PayPal login that says "Pay with debit or credit card."
Shipping Terms and Conditions for Fish.
Do you ship internationally?
We only ship within the USA.
Plants
Please check if the plants you are ordering are legal in your state. We do not ship plants to Hawaii. We don not accept returns on live plants all sales are final.
When do you ship live fish.
We ship live fish on Monday and Tuesday only. This helps to prevent them sitting at the post office over the weekend. The fishes well being is our primary concern. We do not ship fish after a holiday weekend as we have found packages are usually delayed a few days.
How do you ship your fish?
All fish go by priority mail in a insulated lined box. Where necessary we will add a heat pack to the box to ensure the best conditions for the fish. Arrival time is usually 2-3 days however we do not have control over shipping delays.
Do you guarantee live arrival?
Yes, while mailing can sometimes be unpredictable we will always stand by our promise to provide the best service possible. In the unfortunate event your fish are dead on arrival we will require clear pictures of the fish within 2 hours of the delivery time in the unopened bag. We will refund the cost of each individual fish that was dead on arrival this does not include shipping costs. In the unlikely event all fish are dead on arrival we will refund the total cost of the fish minus the shipping costs. We unfortunately we cannot send replacement fish due to the high shipping costs. Please ensure if you order a fish you will be home to receive it.
Why does my fish not look like the one in the picture?
When fish are shipped they can get stressed causing their color to lighten. Once they have been settled in a tank for 24 hours their color will become vibrant again.
Do you ship during extreme weather?
We would ask that you do not order live fish or snails if you are experiencing extreme weather conditions below 30f of above 95f. These conditions can be hard on the fish. If orders are placed during these conditions we reserve the right to hold the order until weather improves.
Do you offer returns on live fish or Microworms?
We don't offer returns on live fish or Microworms. Live animals are a commitment and should be throughly researched before purchasing.
Shipping Dry Goods
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.
