Shipping and Payments FAQ
Payments
What payments do you accept?
PayPal, debit cards, and credit cards.
Do I have to have a PayPal account to purchase a product?
No. Payments can also be done using the debit or credit card option.
Shipping Terms and Conditions.
Do you ship internationally?
We only ship within the USA. We ship our dividers to Canada using eBay. This is the link to one of our dividers available. Ebay divider link goo.gl/63jCMP
Plants
Please check if the plants you are ordering are legal in your state. We do not ship plants, snails or shrimp to Hawaii. We do not accept returns on live plants, snails or shrimp all sales are final. In the unfortunate event the plants arrive dead a refund for the plants minus our shipping cost will be issued once a clear picture of them in the unopened bag within 2 hours of delivery has been received.
We do not issue refunds on live plants once they have gone into your tank. Please make sure you have the correct tank conditions for the plants you are planning on buying.
When do you ship snails, fish and shrimp
We ship on Monday - Wednesday only. This helps to prevent them sitting at the post office over the weekend. If you order when there is a shipping holiday the order will be held until the following week. The animals well being is our primary concern.
Do you guarantee live arrival for shrimp?
Yes, while mailing can sometimes be unpredictable we will always stand by our promise to provide the best service possible. In the unfortunate event your shrimp are dead on arrival we will require clear pictures of the shrimp within 2 hours of the delivery time in the unopened bag. We will refund the cost of each individual shrimp that was dead on arrival, this does not include shipping costs. In the unlikely event all the shrimp are dead on arrival we will refund the total cost of the shrimp minus our shipping costs. We unfortunately cannot send replacement shrimp due to the high shipping costs. Please ensure if you order shrimp you will be home to receive them. If a heat or cold pack is needed we will add that free of charge. Contact us at gciinc@hotmail.com to report any issues.
Live Arrival of Snails.
Mailing can sometimes be unpredictable we will always stand by our promise to provide the best service possible. Please remember snails can take a while to wake up after shipping. We will require clear pictures of the snail out of its shell within 4 hours of delivery. If you are unsure if the snail is dead, smell it. Dead snails have a very strong foul smell. A refund will be given for each snail minus the cost of shipping. We unfortunately we cannot send replacement snails due to the high shipping costs. Please ensure if you order snails you will be home to receive them. If a heat or cold pack is needed we will add that free of charge. Contact us at gciinc@hotmail.com to report any issues.
Do you ship during extreme weather?
We would ask that you do not order live animals if you are experiencing extreme weather conditions below 26f of above 90f. These conditions can be hard on them. If orders are placed during these conditions we reserve the right to hold the order until weather improves.
Do you offer returns on live shrimp or snails
We don't offer returns. Live animals are a commitment and should be throughly researched before purchasing.
**Items returned due to incorrect address or customer details will be refunded minus our shipping costs.
Shipping Dry Goods
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.
***Orders over $100 will require a signature for delivery.
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.
***Orders over $100 will require a signature for delivery.