Shipping and Payments FAQ
Payments
What payments do you accept?
We have three payment options: PayPal, debit cards, and credit cards.
Do you have to have a PayPal account to purchase a product?
No. When you make a purchase, you will be sent through to a PayPal screen; however, if you don't have a PayPal account, you can select the option under the PayPal login that says "Pay with debit or credit card."
Shipping Terms and Conditions for Fish.
Do you ship internationally?
We only ship within the USA. We also ship our dividers to Canada using eBay.
Plants
Please check if the plants you are ordering are legal in your state. We do not ship plants or snails to Hawaii. We do not accept returns on live plants all sales are final. If the temperature in your area is 85f or above please add a cold pack to your order. Live arrival guarantee will be void if one is not added.
When do you ship live snails.
We ship live fish, snails on Monday and Wednesday only. This helps to prevent them sitting at the post office over the weekend. The animals well being is our primary concern.
Do you guarantee live arrival for Fish?
Yes, while mailing can sometimes be unpredictable we will always stand by our promise to provide the best service possible. In the unfortunate event your fish are dead on arrival we will require clear pictures of the fish within 2 hours of the delivery time in the unopened bag. We will refund the cost of each individual fish that was dead on arrival, this does not include shipping costs. In the unlikely event all fish are dead on arrival we will refund the total cost of the fish minus our shipping costs. We unfortunately we cannot send replacement fish due to the high shipping costs. Please ensure if you order a fish you will be home to receive it. If the temperature is below 68F please add a heat pack to your order. If the temperature is above 82F please add a cold pack to your order. If a heat or cold pack is not ordered the live arrival guarantee is void. Contact us at gciinc@hotmail.com to report any issues.
Live Arrival of Snails.
Mailing can sometimes be unpredictable we will always stand by our promise to provide the best service possible. Please remember snails can take a while to wake up after shipping. We will require clear pictures of the snail out of its shell within 4 hours of delivery. If you are unsure if the snail is dead, smell it. Dead snails have a very strong foul smell. A refund will be given for each snail minus the cost of shipping. We unfortunately we cannot send replacement snails due to the high shipping costs. Please ensure if you order snails you will be home to receive them. If the temperature is below 68F please add a heat pack to your order. If the temperature is above 84F please add a cold pack to your order. If a heat or cold pack is not ordered the live arrival guarantee is void. Contact us at gciinc@hotmail.com to report any issues.
Do you ship during extreme weather?
We would ask that you do not order live animals if you are experiencing extreme weather conditions below 30f of above 95f. These conditions can be hard on them. If orders are placed during these conditions we reserve the right to hold the order until weather improves.
Do you offer returns on live fish, Snails or Microworms?
We don't offer returns on live fish or Microworms. Live animals are a commitment and should be throughly researched before purchasing.
Shipping Dry Goods
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.
Items ship within 2-3 business days of being ordered. Delivery time is usually 2-4 business days however we cannot predict delays the mail service may have. Shipping after a major holiday can usually delay packages by several days.